Position Summary
The Service Planning & Design (SP&D) leadership job family is responsible for customer advocacy, project coordination and delivery for new business electric and gas customer projects, designs, cost estimates, contracts, accounts receivables, dependency management, clerical services and other related services.
The Enterprise Customer Management (ECM) team resides in SP&D consisting of dedicated job owners for the specialized markets of Electric Generation Interconnection (EGI), Electric Vehicle (EV) charging infrastructure, and Telecommunications. This team delivers outstanding customer service and overall project coordination support for these strategic customer segments.
The ECM Supervisor is responsible for leading a team of job owners (Industrial Power Engineers, New Business Reps), along with the strategic engagement and ongoing new business relationship management with these customers in PG&E's service territory. Additional responsibilities may include planning for, and addressing, emerging legislation and trends, partnering with internal stakeholders from other lines of business to successfully enable successful customer project delivery and providing support during major emergencies.
Position duties may include but are not limited to:
- Supervises the day-to-day operations of the workgroup in alignment with organizational goals and objectives.
- Ensures that customer communications, needs and expectations are met in a professional, timely and proactive manner to address issues that may arise in own or other departments.
- Manages day-to-day customer inquiries through to resolution.
- Maintains effective relationships with union shop steward.
- Monitors department budgets, expenses and variances.
- Provides support to Job Owners to ensure that estimates are performed according to standards and meet engineering design criteria and compliance requirements.
- Assists in coordinating and implementing new tools and work practices to improve productivity and efficiency.
- Provides guidance in the areas of tariff compliance, rules and contracts. Monitors compliance with Company and California Public Utilities Commission (CPUC) regulations, construction standards, and requirements.
- Develops the business knowledge and technical skills of employees necessary to succeed in their jobs.
- Investigates and determines root cause failures in a timely manner for incidents and near misses.
- Creates a safety-first work environment and culture.
- Supervises bargaining unit, hourly employees.
- Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management/coaching and rewards and recognition.
Pacific Gas and Electric Company
77 Beale St
San Francisco
California United States
www.pge.com
