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Supervisor, Operations Management (Req: 51777848-E02)

Organization: PG&E
Location: San Ramon, California, United States
End of contest: May 9, 2014
 This job posting has expired
Type (Full time / Part time): Full Time
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Description
San RamonManagement/Leadership (70% - 80%)

  • Responsible for one or more day-to-day functions in either requirements, application development, testing, project delivery, or maintenance/ operations support including implementing new systems, reducing costs, and increasing productivity facilitating organizational and business effectiveness
  • Develops and manage meaningful metrics to demonstrate and increase the effectiveness of department and team on a monthly, quarterly and yearly basis.
  • Monitors program results against technical specifications.
  • Ensures compliance to standards/regulations and governance processes
  • Ensures appropriate resources are assigned to each project/program
  • Manages employees, contractors and vendors for the efficient delivery of services.
  • Continuous monitoring of emerging tools and technologies to assure the most appropriate technology is being proposed and deployed

Customer Relationship: (15% - 20%)

  • Develops relationship across IT, to increase business relationships that will facilitate collaborations and communications.
  • Work collaboratively cross-functionally to build relationships and partner effectively
  • Communicates and champions the business technology requirements necessary to execute the IT portfolio

Strategy: (5% - 10%)

  • Recommends sourcing strategies for projects, and works with business-unit and appropriate IT personnel to ensure the distribution of IT resources and to set priorities based on business goals
  • Typically responsible for a staff of technical resources consisting of professionals and support positions who develop, test, deploy, and/or support systems
  • Establishes Development Plans for staff
  • Provides performance feedback and guidance to staff
  • Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance.
  • Has a staff of technical, professional, and employees supporting, testing, and deploying applications systems
  • Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance.
Requirements

Minimum Qualifications

  • Minimum of B.A./B.S. degree or equivalent work experience in computer science, information technology, business administration, engineering, or other relevant field required
  • Minimum of 5 or more years of experience in Application support, systems engineering, project management, and/or IT strategy planning or other related area required including at least 2 year in a leadership role
  • Over 5 years of management of service delivery and support application activities.
  • Business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions
  • Over 5 years of experience with variety of technology platforms (Wintel, Linux, Unix)
  • Over 5 years of experience with problem and resolution management and other service delivery and support methodologies.

Desired Qualifications

  • PMP or other project management certification, preferred. M.S. or M.B.A. degree in business administration or computer science preferred' Minimum of 8 or more years of experience in programming/systems analysis, project management, and/or IT strategy planning.
  • Familiar with telephony applications in Contact Center Area. (Verint Recording, Aspect Workforce Management, EGain)
  • Familiar with Nuance and Cisco development framework and CTiOS.
  • Familiar with Database Querying (SQL/Oracle) and Tuning.
  • Familiar with deployment methodologies.
  • Familiar with ITIL change management processes
  • Ability to distill and present information to business community in non-technical terminology.
  • Strong teamwork and interpersonal skills at all levels.
  • Knowledgeable in function supported such as requirements, application development, testing, project delivery, and/or support
  • Excellent planning, organizational and project management skills; detail and process-oriented; able to juggle multiple priorities in a fast-paced environment
  • Able to help develop and manage budgets
  • Excellent analytical and technical skills
  • Ability to foster a work environment in which individuals collaborate in pursuit of a common mission and mutual goals
  • Ability to estimate the financial impact of IT decisions
  • Excellent analytical and technical skills
  • Excellent written and verbal communication skills
  • Ability to influence business leadership and management decisions and drive ownership and acceptance of change to the business.
  • Ability to manage change

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Organisation:
PG&E
Adresse:



www.pge.com


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