Description
SEDC is looking for sharp, career-minded individuals to join our Technical Software Customer Implementation/Support team.
Our Software Support Specialists provide both phone based and on-site technical support activities for our accounting applications which include:
Our Software Support Specialists provide both phone based and on-site technical support activities for our accounting applications which include:
- Problem identification, analysis, research and resolution over the phone & email
- Developing work orders to meet customer’s needs or to address software bugs
- Researching customer’s current software capabilities
- Assisting with evaluation of customer’s current business processes
Requirements
QUALIFICATIONS
- 1-5 years’ previous experience in technical software application implementation role
- Must have previous experience in an accounting based role
- Excellent customer service skills
- Solid research and problem-solving skills
- Pleasant telephone demeanor and good communication skills
- Demonstrated data/numbers aptitude and be well-versed in interpreting & manipulating data (Access, SQL) and spreadsheets (Excel)
- Typically individuals in this role will possess and Bachelors’ degree or equivalent experience
- Ability to travel 75%
Salary & Benefits
What Are the Benefits of Working at SEDC?
- Develop your talent and expertise through extensive professional development, training and tools.
- Enjoy flexibility that allows you to balance your career and personal time
- Your choice of Medical Insurance Plans and Flexible Spending Accounts
- Company matching 401(k) with a great vesting schedule plus Employer Contribution Retirement Plan
- Company paid Life, Short and LongTerm Disability Insurance
- Strong Tuition Reimbursement Plan
- Wellness Reimbursement Plan
- Generous Employee Referral Program
- PTO Plan and much more!
Contact
SEDC
100 Ashford Center Pkwy, suite 500
Atlanta Georgia
United States 30338
100 Ashford Center Pkwy, suite 500
Atlanta Georgia
United States 30338
Other relevant information
Apply Now
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