Description
We are a powerhouse in the Public Relations software space. By investing in our brand and technologies we are driving the change in our industry. We are always investing in our people; through amazing training and management, empowering you to drive your career. (And of course) We work hard, but we play harder!
The Job:
- Respond to phone calls, live chats, email, portal cases and other channels as necessary from Cision clients
- Answer client questions and provide how-to help within the Cision application to aide clients in completing daily PR tasks
- Troubleshoot technical issues and diagnose errors within the Cision application
- Work with various browser settings to optimize user's experience
- Demonstrate ownership and ability to follow case issues to resolution and client satisfaction
- Handle a case load of approximately 25 new issues per day
- Shift: M-F 11-8pm
Requirements
You Have:
- Superior customer service skills
- Proven reliability
- Proven ability to work well in a high-pressure environment
- Experience supporting customers in a SAAS environment valued but not required
- Excellent communication skills
- Strong technical troubleshooting and problem solving skills
- SQL - valued, not required & Microsoft Office
Other relevant information
The Cision Story:
Cision is a leading global media intelligence company, serving the complete workflow of today's communications, social media and content marketing professionals. Offering the industry's most comprehensive PR and social software, rich analytics and a Global Insights team, Cision enables clients to improve their marketing and strengthen data-driven decision making. Cision also represents the Gorkana Group, PRWeb, Help a Reporter Out (HARO) and iContact brands. Headquartered in Chicago, Cision has over 100,000 customers worldwide and maintains offices in Canada, U.K., France, Germany, Portugal, Sweden, Finland and China. For more information, visit www.cision.com
From the same category : customer service
8 Jul, 2024
