Tucson Electric Power provides safe, reliable electric service to approximately 414,000 customers in Southern Arizona. Although our company has been in business for more than 120 years, we continue to look for innovative ways of providing value, comfort, convenience and security to our customers every day. We're evaluating cutting-edge energy technologies, reshaping our energy portfolio and expanding our renewable power and energy-efficiency programs. While our line of work can be challenging, it can also be rewarding. Our team of dedicated professionals values engagement, enthusiasm, innovation and collaboration.
In return, TEP offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, tuition reimbursement, life insurance, long-term disability insurance and much more.
We are currently seeking a talented individual for the position of Senior Customer Relationship Manager. The successful candidate will m anage assigned large customer and high profile accounts for UNS Energy Corporation companies, including Tucson Electric Power Company, and UES Electric. Provide knowledge on all aspects of the industry including distribution, transmission/transportation systems, generation, energy procurement, wholesale markets, and pricing. Understands and can apply nuances of the regulated and competitive sectors. Provides all aspects of customer care, energy solutions and problem resolution. Understands, communicates, and negotiates technical energy issues. Represents shareholder interests in contract negotiations and contract administration. Project manages and creates internal expert teams; provides customer intelligence, analysis and strategy. Provides back-up for non-assigned accounts.
Position- Related Responsibilities:
- Understands assigned customers' businesses and energy needs.
- Develops a clear and comprehensive understanding of the client's business issues and challenges.
- Views customer comprehensively across all UNS companies; recommends customer strategic direction.
- Analyze, develop and manage account plans to become energy agent for Customer relationship customers. Identify and integrate new technologies and dynamic changes in the marketplace into the account plan for designated customers to retain and increase sales of products and services.
- Manages and disseminates appropriate customer intelligence.
- Responsible for capturing and recording customer needs by creating appropriate sales plan utilizing sales tracking system.
- Negotiates, authors, and manages customer contracts. Works with Regulatory and Legal Departments to coordinate fulfillment of regulatory requirements.
- Must be able to understand, communicate, and negotiate on technical energy issues.
- Solid technical familiarity with the electric utility industry; overall understanding of the energy industry, trends, and products
- Performs financial and performance analysis.
- Capable of constructing a customer's needs analysis. Must have the ability to probe, question, and gather specific information about the customer, his needs and track the information for short and long term projects. Perform and direct in-depth financial analysis of potential custom solution opportunities with customers.
- Maintains customer relationships. Must be able to communicate difficult issues constructively.
- Builds and maintains effective long-term relationships and a high level of satisfaction with key decision makers and influencers.
- Establishes relationships inside and outside of the organization that enhance the levels of cooperation, collaboration and trust. Fosters an organizational culture that makes people feel valued and respected.
- Prepares and delivers clear concise, timey and persuasive communications. Actively listens to others and promotes the open exchange of ideas and opinions.
- Creates internal teams, manages process, and communication. Encourages strategic solutions through cross-functional participation.
- Develop and deliver customer-centered solutions, providing exceptional experiences, products and services that meet and exceed customer requirements. Continually stretches to identify and provide new ways to increase customer satisfaction and loyalty.
- Travels as necessary
- This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Knowledge, Skills & Abilities:
Minimum Qualifications: High school diploma or GED. A bachelor's degree and six or more years of directly related work experience, or equivalent combination of education and experience. Knowledge of Tucson Electric Power Company's, and UES Electric's Rules & Regulations, Policies and Procedures and the Arizona Administrative Code. Knowledge of electric infrastructure - generation source, transmission, distribution. Knowledge of electric industry - demand, energy, electric energy options (i.e. self-generation) ACC and FERC regulatory issues, deregulation in Arizona and nationwide. Knowledge of electric pricing - UES electric tariffs, Tucson Electric Power Company tariffs, competitive pricing, pricing negotiation for special contract and deregulation shopping credits. Must have a working knowledge of the technical principles of electric delivery systems and their impact on commercial customer processes and energy needs. Strong mathematical and financial analysis skills. Must have the ability to understand the customer's business processes and related energy needs. Must have excellent written and verbal communication skills and the ability to work effectively with customers and all levels of company personnel. Demonstrated ability to work independently, as well as in a team environment. Must have mathematical and financial analysis skills, written and verbal communication skills and the ability to understand customers' business processes. Must have had exposure to industry knowledge. Must have the ability to utilize skills II to make strategic decisions and recommendations. Must have the ability to excel in inter-personal relationships and difficult communications.
Preferred Qualifications: Knowledge of: Company's sales, marketing and operating processes, Company's products and services, Industry trends and product applications, Wholesale distribution industry, Typically manages customers via inside Sales Representation with coordination through Ethnic, Community, FBO, CBO and Industry organizations, Customers typically have 0- 199kW or 0 - 45,000kWh energy characteristics. Fully proficient with basic Customer Relationship Manager requirements. Full understanding of company offerings and operations or processes. Proficient understanding of the needs of the customer base, typically major to very large commercial customers. Partners with internal business partners to address the unique needs of our assigned and unassigned customers. Typically manages Industrial, Institutional, and Commercial National Accounts & Chains Agricultural and some Cities and Smaller Water Agencies. Advanced understanding of all applicable company offerings and operations and processes. Advanced understanding of the needs of the customer base, the company's largest commercial customers. Considered subject matter expert for a given customer segment and is an expert on the technologies associated with a customer's operations. Works with internal business partners to address the needs of our customers and developing comprehensive solutions/offerings that address complex needs across all customer segments. Works with Supervisor to develop and implement department strategies where appropriate. Mentors and trains other team members to gain programs, technology, industry knowledge and other skills. Typically manages Large Industrial, Institutional, and Commercial National Accounts & Chains Agricultural and Large Cities, County, Federal, State and Large Water Agencies. Is assigned to Top tier customer category segmented by industry and complexity. Customers typically typically 2 MW-or 5 million kWh energy characteristics .
Tucson Electric Power (TEP)
1 S Church Ave - Ste 100
Tucson
Arizona United States
www.tep.com
For more information about UNS Energy Corporation, visit www.uns.com
