April 19, 2024
Electric Energy Jobs

Support Technician

Organization:
APS
Region:
United States, Arizona, Phoenix
End of contest:
May 21, 2017
  This job posting has expired
Type:
Full time
Category:
Technical support
Description

Performs a wide range of advanced analytical, administrative and technical support activities for functional areas (i.e. Finance, Purchasing, Human Resources, etc.) or for specific project/business/technical unit.  Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function, business unit and company policies and programs.  May act as liaison between customers / employees and department plans / programs.  This position is primarily responsible for varied or specialized transactional duties related to a program or major functional area of the department.

DESIRED SKILLS:

  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Calendar
  • Excellent written and verbal communication skills
  • Strong Sense of urgency, ability to handle multiple staff and projects
  • Strong Organizational skills
  • Exceptional Customer Service Skills, over the phone and in person
Requirements

MINIMUM REQUIREMENTS:

High school graduate/GED plus four (4) years¿ experience in advanced administrative positions OR equivalent combination of education and experience.  Four (4) years¿ experience using Word, Excel and PowerPoint applications (or similar computer applications).  Knowledge in a specialized department function including department practices, programs, plans and policies.  Knowledge of computer systems and applications related to department or function support.  Ability to analyze data and formulate conclusions.  Ability to prepare reports, trends and/or recommendations.  Ability to present ideas in an effective manner, orally and in writing.  Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member.  This is a condition of employment at PVNGS.  Roles and Responsibilities defined in Policy 1503 and implementing policy guide are applicable to all PVNGS employees.

Any PVNGS employee may be called upon to support a refueling or short-notice outage.  This includes line roles and responsibilities as necessary to execute outage activities.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, U.S. Export Control Laws).  Therefore, this position requires applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants for this position will be required to confirm their U.S. person status.  All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors.

MAJOR ACCOUNTABILITIES:

  1. Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.  Audits, tracks and maintains appropriate documentation for functional area programs.  Prepares department tools, guides, matrices and other supporting materials.  
  2. Provides a wide range of specialized to complex administrative support duties to assist in achieving department goals.  Contacts are frequent within and outside own organization on significant matters requiring tact, persuasion, and negotiation skills and involve obtaining or providing information on matters of high importance to the organization.  
  3. Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
  4. Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases.  Participates in the testing and implementation of systems to enhance and support business processes and information needs.  Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations.  Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
  5. Examines transactions or information to insure compliance with rules and regulations.  Discusses discrepancies with appropriate contacts.
  6. Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution.  Trains others in the use of departmental office equipment.  
  7. Provides orientation, work direction or training to other administrative support positions in the department when necessary.
  8. Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary.  Plans program, agenda and services according to leader's requirements.  Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs.  Conducts planning meetings, prepares communication and documents as necessary.  Monitors event progress and makes modifications/changes as appropriate.  Reviews event bills for accuracy

Job ID 20170150

Contact

APS

400 North 5th Street

Phoenix

Arizona United States

www.aps.com