CNW gets people talking about Canadian brands online and in the news. Cision monitors and reports on those conversations.
Now combined, CNW and Cision offer the world's largest media database, industry-leading media monitoring and the most comprehensive distribution network in Canada. Our team works with public relations, investor relations and marketing professionals to help them achieve their communication goals. This is also the place to find professional video, photography and webcast production, translation, regulatory filing and printing services. We offer friendly, expert and bilingual assistance, 24/7.
People who work for us typically understand and get pumped about the marketing and communications industry, love the creative and enjoy associating in the world of information. In many cases they have an interest in technology and the practical use of tech for social media, video and photos or web outreach - engaging in news, media, and more. All of them have a drive to expand their network and make money, while enjoying a flexible lifestyle.
Reporting to the Team Lead, Client Services, the client services representative is part of a team that responds to our client's needs on an ongoing basis.
The Job:
- Respond to phone calls, email, portal cases and other channels as necessary from clients
- Answer client questions and provide how-to help on various applications to aid clients in completing daily PR tasks
- Troubleshoot technical issues and diagnose errors on various applications
- Work with various browser settings to optimize user's experience
- Demonstrate ownership and ability to follow case issues to resolution and client satisfaction
- Ability to work any shift during hours of operation: Monday to Friday either 7:30 AM to 3:30 PM OR 3:30 PM to 7:30 PM
You Have:
- Bilingual candidates would be an essential asset.
- Experience supporting customers in a SAAS environment preferred.
- HTML knowledge is a plus
- Experience in a call center environment preferred but not required
- +2 years in a customer service role - Strong desire to create exceptional customer experiences
- Skilled at identifying client's needs
- Builds trust cross-departmentally and with clients
- Ability to sense urgency
- Attention to detail and desire to identify the core of issues
- Embraces feedback
- Looks for tough assignments to improve skills
- Keeps product knowledge up-to-date
- Exceptional written and oral communication skills with a focus on listening and questioning
CNW offers paid training, a competitive salary, a wide range of employee benefits and an opportunity for growth in a highly motivated news environment. Visit www.newswire.ca/careers for more information!
Think you've got what it takes? Apply today
Cision Canada
88 Queens Quay W., Suite 3000
Toronto
Ontario Canada
www.cision.ca
