Technical Support – Tier II

Organization: Milwaukee Tool Corporation
Location: Brookfield, Wisconsin, United States
End of contest: July 19, 2017
 This job posting has expired
Type (Full time / Part time): Full time
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Candidate will provide world class IT support for Milwaukee Tool. Candidate must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support.

Duties and Responsibilities:

  • Provide world class incident management at the tier one and two
  • Serve as the escalation point for Tier 1 Support (I.E. IT Service Desk) when onsite assistance is required.
  • Must be able to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner.
  • Based on aligned business priorities, focus on continuous improvement and provide world class customer service and support.
  • Deploy hardware and software leveraging automated processes and third-party vendors where applicable.
  • Perform intermediate to advanced Active Directory functions including account creation, password resets, group modification, group policy application/troubleshooting.
  • Comply with established change management procedures and work collaboratively with the IT team to ensure a robust, stable computing environment
  • Demonstrated competency in supporting Windows 7 & 10 and Microsoft Server 2008 and 2012.
  • PC Deployment/Imaging
  • Experience supporting Apple iOS, Android, and mobile devices
  • Work closely with Wisconsin and Mississippi teams to create and develop KB articles and SOP's.
  • Ability to travel to other Milwaukee Tool locations on occasion.
  • Manage local vendor relationships for network, telecommunications, and AV support.
  • Log all support actives in ITSM system.
  • Work with Systems or Client Engineering in order to proactively make technology recommendations and changes based on data-driven analysis.
  • Other duties as assigned

Experience Requirements and Education: Outstanding written and verbal communication and documentation skills, with a service-oriented mindset
Demonstrated ability to multi-task and manage competing priorities

  • A rudimentary knowledge of PowerShell is preferred 
  • Minimum of three years of professional experience 
  • Microsoft Professional Certification is preferred but not required
  • High school diploma or equivalent



Milwaukee Tool Corporation
8327 Attica Dr.
California United States