Description
Candidate will provide world class IT support for Milwaukee Tool. Candidate must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support.
Duties and Responsibilities:
- Provide world class incident management at the tier one, two, and three levels
- Must be able to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner.
- Based on aligned business priorities, focus on continuous improvement and provide world class customer service and support.
- Deploy hardware and software leveraging automated processes and third-party vendors where applicable
- Perform advanced Active Directory functions such as group policy creation and as well as basic functions such as account creation, group modification, password resets, etc.
- Comply with established change management procedures and work collaboratively with the IT team to ensure a robust, stable computing environment
- Ability to travel; infrequent air travel required as needed
- Manage local vendor relationships for client-related infrastructure, telecommunications, and audio/video support.
- Maintain a secure computing environment through effective management of policies, security patches, and desktop security tools
- Fundamental understanding of with ability to support Apple iOS, Mac OS X, Android, and Windows 7 & 10.
Requirements
- Outstanding written and verbal communication and documentation skills, with service-oriented mindset
- Demonstrated ability to multi-task and manage competing priorities
- Intermediate knowledge of PowerShell, SQL, Group Policy, and Microsoft administrative tools
- A passion for customer services
- Requires a Bachelor Degree in Computer Science or related field, and 4 years of related experience
- Microsoft Certifications and/or other professional certifications are preferred but not required
Contact
Milwaukee Tool Corporation
8327 Attica Dr.
Riverside
California United States
www.milwaukeetool.com
From the same category : engineer
28 Apr, 2024
17 Jul, 2024
