Description Candidate will provide world class IT support for Milwaukee Tool. Candidate must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support.
Duties and Responsibilities:
Provide world class incident management at the tier one, two, and three levels
Must be able to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner.
Based on aligned business priorities, focus on continuous improvement and provide world class customer service and support.
Deploy hardware and software leveraging automated processes and third-party vendors where applicable
Perform advanced Active Directory functions such as group policy creation and as well as basic functions such as account creation, group modification, password resets, etc.
Comply with established change management procedures and work collaboratively with the IT team to ensure a robust, stable computing environment
Ability to travel; infrequent air travel required as needed
Manage local vendor relationships for client-related infrastructure, telecommunications, and audio/video support.
Maintain a secure computing environment through effective management of policies, security patches, and desktop security tools
Fundamental understanding of with ability to support Apple iOS, Mac OS X, Android, and Windows 7 & 10.
Outstanding written and verbal communication and documentation skills, with service-oriented mindset
Demonstrated ability to multi-task and manage competing priorities
Intermediate knowledge of PowerShell, SQL, Group Policy, and Microsoft administrative tools
A passion for customer services
Requires a Bachelor Degree in Computer Science or related field, and 4 years of related experience
Microsoft Certifications and/or other professional certifications are preferred but not required