Description
Who You'll Work With
This role is requires leadership across service strategy, service design, commercial framework options and heavy command and control of service operations across all areas of Cisco services.
Who You Are
- Bachelor's degree in relevant field with 8+ years of service management experience.
- Must have a detailed understanding of the end to end service management life cycle.
- Experience in introducing new or transitioning existing services into a diverse production environment.
- Strong track record of delivery to time, cost and quality measurements.
- ITIL v3 certification or proven ITSM experience is required.
- Proven track record in a leadership role of achieving business objectives on a cross functional basis in a rapidly changing environment.
- Excellent operational, programming and presentation skills and strong interpersonal and negotiation skills.
- Ability to translate customer and project delivery requirements into service specifications understanding resource, risk and budgetary requirements.
- Working knowledge of service design principles
- Highly developed planning skills
- Solid relationships building skills
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Contact
Cisco
170 West Tasman Drive
San Jose
California United States
www.cisco.com
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