Due to the growth in our customer base, we have an immediate need for an experienced order management specialist in our Orinda office, which is just a ten minute walk from the BART station.
Note: Overtime is required during peak sales periods such as the end of the month and during product promotions.
Responsibilities include:
- Process orders from sales teams with excellent attention to detail while enforcing department standard operations, processes, and procedures
- Process customer requests for home use licenses, account change requests, license requests
- Answer order-related questions from co-workers and customers
- Send order confirmation emails to customers with detailed information
- Keep current on all price, policy, promotion changes as it impacts order accuracy
- Update our CRM, NetSuite, with new customer and purchase information.
Qualifications
- Must have experience with order entry and customer service in software and computing environments such as Windows workstation and server operating systems, Microsoft Office suite, networks and PC hardware.
- Very strong computer skills including a customer relationship management system, and quick and accurate typing. NetSuite experience strongly preferred
- Degree or training plus experience in computer or other technical related field
- Solid verbal and written communication skills
- Mathematical skills
- Reasoning ability
Additional information
We offer medical, dental and vision, 401k retirement savings plan with company match, along with paid holidays, vacation and sick time.
Please no recruiters or calls about this career opportunity.
HRS is an affirmative action / equal opportunity employer.
IND 123
ID:1047
Click here to view the full job posting .
Hawk Ridge Systems
5707 Redwood Rd
Oakland
California United States
www.hawkridgesys.com
