Essential Functions: [As defined under the Americans with Disabilities Act, these include the following responsibilities, minimum job knowledge, skills, and abilities. This is not necessarily an all-inclusive listing.]
Position-Related Responsibilities:
-
Develop implementation strategies, align direction, services and performance of various business areas with the organization's mission, vision and strategic goals
-
Promote cooperation and commitment within various teams to achieve goals
-
Provide coaching and mentoring to enable employee growth and development
-
Build and maintain customer satisfaction service requests, billing and special plans
-
Suggests and directs reports to be created out of the various systems in order to implement effective strategies to reduce billing exceptions
-
Provides analysis on billing and special plan trends and recommends and implements appropriate strategies to increase customers satisfaction, ensure regulatory compliance and enact operational efficiencies
-
Develop appropriate KPIs to measure Credit and Remittance department effectiveness and provide policies, procedures and processes to improve overall performance
-
Work with IT and other departments to implement efficient systems and new technologies to enhance the customer experience, implement efficiencies and improve recovery of revenue
-
Develop and manage department level Operations and Maintenance and Capital budgets
-
Establish performance standards, evaluate results of both individuals and organization; deal with deviations, as required
-
Administer performance management processes
-
Act as final arbiter for customer service and/or disputes and ACC complaint resolution Data Conservatorship for system changes affecting area of responsibility in CC&B Customer Information System and Process Owner for SOX audit key controls
Click here to view the full job posting.
Unisource Energy Services Inc.
1 S Church Ave
Tucson
Arizona United States
www.uesaz.com