March 28, 2024
Electric Energy Jobs

Billing, Special Plans Manager

Organization:
Unisource Energy Services Inc.
Region:
United States, Arizona, Kingman
End of contest:
February 5, 2018
  This job posting has expired
Type:
Full time
Category:
Finance
Description
Plan, organize, staff, direct and control overall business objectives of UNS Electric and Gas Customer Service Departments across Northern Arizona; Manage operations for Retail Customer Billing and Special Plans for Tucson Electric Power and UNS Energy companies. Supervise CSRs (back office) at UNS Gas. Provides all aspects of customer care, energy solutions and problem resolution.  Understands, communicates, and negotiates technical energy issues to the community, customers and key stakeholders.  Ensure compliance within regulated environments of the companies varied rules of service.

Essential Functions: [As defined under the Americans with Disabilities Act, these include the following responsibilities, minimum job knowledge, skills, and abilities.  This is not necessarily an all-inclusive listing.]

Position-Related Responsibilities: 

  • Develop implementation strategies, align direction, services and performance of various business areas with the organization's mission, vision and strategic goals

  • Promote cooperation and commitment within various teams to achieve goals

  • Provide coaching and mentoring to enable employee growth and development

  • Build and maintain customer satisfaction service requests, billing and special plans

  • Suggests and directs reports to be created out of the various systems in order to implement effective strategies to reduce billing exceptions    

  • Provides analysis on billing and special plan trends and recommends and implements appropriate strategies to increase customers satisfaction, ensure regulatory compliance and enact operational efficiencies

  • Develop appropriate KPIs to measure Credit and Remittance department effectiveness and provide policies, procedures and processes to improve overall performance

  • Work with IT and other departments to implement efficient systems and new technologies to enhance the customer experience, implement efficiencies and improve recovery of revenue

  • Develop and manage department level Operations and Maintenance and Capital budgets

  • Establish performance standards, evaluate results of both individuals and organization; deal with deviations, as required

  • Administer performance management processes

  • Act as final arbiter for customer service and/or disputes and ACC complaint resolution Data Conservatorship for system changes affecting area of responsibility in CC&B Customer Information System and Process Owner for SOX audit key controls

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Contact

Unisource Energy Services Inc.

1 S Church Ave

Tucson

Arizona United States

www.uesaz.com


 From the same category : finance