Description
Position Description: This job classification provides Unisource Energy Corporation residential and commercial customer account support.
Essential Functions: (As defined under the Americans with Disabilities Act, these include the following responsibilities, minimum job knowledge, skills, and abilities. This is not necessarily an all-inclusive listing.)
Position-Related Responsibilities:
- Generate, schedule and complete various types of field activities
- Effectively communicate with field resources
- Update field activities in Customer Information system, including but not limited to connects, disconnects, disconnects for non-payment and reconnects
- Review queues for updated service order activities and communicate to field resources
- Accurately work a variety of customer information system edits in a timely manner
- Accurately perform account maintenance by updating customer information system, as required
- Assist in handling customer inquiries and concerns including ACC Complaints and Inquiries
- Accurately perform quality assurance and records management functions
- Accurately perform statistical tracking, as assigned
- Efficiently perform miscellaneous administrative duties, as assigned
- Effectively communicate, in both verbal & written forms, with customers
- Assists other departments throughout the Company as needed or directed
- Promote team environment; lead by example, represent company professionally
Knowledge, skills and abilities:
- High school diploma or equivalent
- Understanding of ACC Tariffs, Rules and Regulations preferred
- Excellent verbal and written communication skills
- Valid Arizona drivers license with clean driving record
- 10 key and keyboard ability required
- PC literacy and basic software skills (i.e. MS Office Suite, preferred)
- Excellent organizational skills
- Problem solving and conflict resolution skills
- Ability to multi-task
All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.
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Contact
Unisource Energy Services Inc.
1 S Church Ave
Tucson
Arizona United States
www.uesaz.com
From the same category : customer service
8 Jul, 2024
