We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.
This Energy Advisor I is primarily responsible for providing our services directly to homeowners, and commercial and other utility customers. The role will help meet our clients energy reduction goals primarily by working with commercial customers to secure energy reduction commitments. You will provide expert advice and coordination for our programs while helping residential and business customers recognize the benefit of reducing energy use during periods of high demand. This role combines field work with office time (typically 3 field days to 2 office days per week). You will also be working with others who are passionate about energy efficiency, demand response, and making a positive impact on the industry.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Perform direct installation of energy saving residential smart thermostats
- Develop commercial customer relationships
- Work in close coordination with utility account representatives to conduct commercial customer meetings
- Promote the energy efficiency program to customers and trade allies within your assigned territory
- Understand and implement the company's Sales Process, including but not limited to;
-
- Making outbound calls to new and existing customers to meet assigned energy saving targets
- Managing field time effectively with customer or Trade Ally visits
- Developing and presenting program presentations to spur project activity
- Responding to customer inquiries and concerns by phone, electronically or in person to move projects towards completion
- Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs
- Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers
- Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required
- Discuss technical elements of energy consuming equipment i.e., lighting, HVAC, hot water systems, building and pipe insulation, and air sealing
- Enter data into spreadsheets and databases to determine energy savings and to manage current projects which may also include collaborating with Energy Engineers as required
- Maintain professional appearance appropriate for a representative of our organization and the utility
- Build quick rapport with customers. Quickly initiate conversations with customers on site regarding energy usage at the facility
- When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager
- Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year
- Assist Program Manager in the training of new team members
- Lead presentations promoting energy efficiency programs for targeted groups
- All other duties as assigned
Education and Experience
- Bachelor's degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered. Equivalent work experience may be considered.
- 1-2 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management
- Previous demand response and/or energy efficiency experience - Preferred
- Previous customer service, sales, or account management experience
Required Skills, Knowledge and Abilities
- Must be self-motivated, organized and have an ability to prioritize workload
- Must be flexible to handle a wide work variety and work at a fast pace
- Proficient in Microsoft Office, specifically Word, Excel and Outlook
- Strong data entry skills in entering information in tracking systems/databases
- Ability to communicate effectively, both verbally and in writing with customers, clients and employees
- Ability to analyze and interpret data and solve practical problems
- Knowledge of mathematical concepts such as fractions, percentages and ratios
- Reliable transportation
Franklin Energy
102 N. Franklin Street
Port Washington
Wisconsin United States
www.franklinenergy.com
