Description
Job Description
Supports Field Operations and System O&M field crew activities by researching, processing, maintaining, updating and documenting work activities for compliance, planned maintenance and service to customers.
Tasks and Responsibilities
- Creates Job Packages for maintenance work including but not limited to printing of Service Record Cards, SmallWorld prints and other related documents.
- Initiates, updates FMDRCT conditions and WMIS work requests.
- Initiates, updates and documents Miss Utility Locate Ticket information for maintenance work.
- Initiates permit requests in Web Portal and WMIS and documents information for maintenance work.
- Uses CAD (Computer aided dispatch) and COS (Customer Order System) to track orders put in system.
- Compiles reports on orders pending to dispatch and those dispatched to contractors.
- Processes contractor invoices for payment.
- Provides support to the Technical Supervisor, and Supervisor.
- As directed, researches customer complaints related to maintenance work performed in the field.
- Maintains or updates network based rosters, logs, lists, spreadsheets and/or databases related to Field Operations shifts, vehicles, equipment or other information.
- Provides other clerical support to Field Operations and System O&M field crews as directed by the Technical Supervisor or Supervisor.
- Makes scanned or hard copies of documents as required and maintains or updates associated files.
- Communicates with internal and external WG customers as needed to perform assigned job duties.
- Performs other miscellaneous clerical duties, as needed.
Qualifications, Skills and Abilities
- High School Diploma/GED
- Working knowledge of Microsoft Office products.
- Familiarity with CICS, COS, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.
Contact
WGL Energy
Washington États-Unis
www.wgl.com/
From the same organization
7 Jul, 2024
7 Jul, 2024
