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Apply no later than 03/22/2021 to be considered for this opportunity.
JOB SUMMARY:
The employee in this classification is responsible to act as the primary contact for internal and external customers/vendors and is responsible for the maintenance, coordination and communication in response to requests, inquiries, concerns, complaints, and notifications. This position may be responsible for the recording of financial transactions and the maintenance of financial records. This position may also be required to rotate through various functions as required by the department and/or corporation.
KEY ACCOUNTABILITIES:
Provide front line service and information to employees and internal and external customers/vendors concerning invoices, payments, corporate services, rates, regulations and policies for telephone and/or in-person inquiries
Receive, investigate and respond to inquiries, discrepancies, complaints and notifications from internal and external customers/vendors and direct to the appropriate resource when necessary
Receive payments, issue refunds, prepare invoices and/or initiate contact for the production and collection of payments
Process invoices, employee expense vouchers and other financial documents
Provide excellent customer services to internal and external customers/vendors, while following corporate quality guidelines
Determine customer/vendor needs by utilizing precise questioning techniques
Maintain a working knowledge of departmental systems, processes, collective bargaining agreements, policies and procedures and identify and recommend areas of improvement
Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
Maintain files and records associated with the department
Assist with the development of training for the department
Perform general accounting and financial functions as required
Participate in continuous educational and professional development as required
Other related and assigned duties
KNOWLEDGE/SKILLS/ABILITIES:
One (1) Post-secondary Accounting Course, or equivalent AND;
Two (2) years of administrative, accounting or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
Ability to cooperate and deal tactfully with other staff and the public
Aptitude for accuracy and detail
Ability to implement and make sound decisions
Ability to use standard corporate software applications (Microsoft, SAP, etc.)
Ability to provide extraordinary customer service for all internal and external customers
Ability to work independently or as part of a team
SaskPower
2025 Victoria Ave
Regina
Saskatchewan Canada
www.saskpower.com
