March 29, 2024
Electric Energy Jobs

Part Time Customer Credit Representative

Organization:
AES Corporation
Region:
United States, Indiana, Indianapolis
End of contest:
April 15, 2021
  This job posting has expired
Type:
Part Time
Category:
Customer service
Description

QUALIFICATIONS:

High school diploma or equivalent with one (1) year of experience in a similar position required.

Computer skills and knowledge of other general office equipment is required.

Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.

Must be able to deal with customers and other employees in a courteous and efficient manner.

Must work extended business hours, selected holidays and overtime as required.

Must successfully complete the AES Indiana Customer Service Training program. 

Additional consideration will be given for any experience or training contributing to the applicant's ability to perform the job.

JOB FUNCTION:

The AES Indiana Customer Service Center is a fast-paced inbound Contact Center.  Successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established Company guidelines.  Performs other duties that may be requested by authorized personnel.

DURING TRAINING:

Must be available to work 40 hours per week throughout the 4-week training period.

Punctual, 100% mandatory attendance is required.

WORK SCHEDULE (AFTER TRAINING ENDS):

Must be able to work flexible hours and various schedules in order to meet service needs.

Part-time hours will not exceed 1,000 hours per year.

Currently, AES Indiana's Contact Center hours are Monday through Friday, 8 a.m. to 5 p.m.  Candidates hired may be scheduled during any of these hours.

May be required to work when the Contact Center is open.  This might include some days that the Company observes as a "holiday" as well as during inclement weather - even when area schools and businesses are closed.

Attendance, punctuality and schedule adherence are critical in our Contact Center environment and to our Customer Service Team's success.

Schedules are determined upon hire to allow individuals time to coordinate vacations, child care, schooling or other personal time around the posted work schedule.

The work we do to provide safe, reliable electric service to our Customers is critical.  Your exceptional, punctual attendance is necessary in order for us to provide prompt customer service.

WORKING CONDITIONS:

Currently, working remotely with virtual training.

Read the full posting.

Contact

AES Corporation

4300 Wilson Blvd

Arlington

Virginia United States

www.aes.com