Reporting to the Lead, IT Security Architecture and Ops, the IT Technical Consultant will assist in design, configuration, maintenance of Identity and Access Management. The successful candidate will work closely with IT Security Architecture and Ops teams; as a business enabler and service provider, the IT Technical Consultant will assist in the identification of effective solutions to meet the goals of the department and recommend business and technical process redesigns which maximize efficiencies and align with operational goals for the organization.
The Incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.
Successful candidates must possess the following competencies and will be pre-screened for those bolded, prior to the interview portion of the selection process. Competencies are listed in order of significance.
KEY RESPONSIBILITIES:
Work Management
- Configure, maintain and support for IAM platforms
- Deploy IAM solutions for related services and integrations
- Stay up to date on IAM market related trends, tools, and methodologies
- Collaborate with Architects, users, and stakeholders to build solutions in a team environment
- Propose test and monitoring solution for IAM systems capacity and performance
- Analyze and design our Role-Based Access Controls (RBAC) model to meet organizational business needs and customer expectation
- Understand product and the implementation at the technical and functional level appropriate for the situation.
- Build and nurture positive working relationships with the clients with the intention to exceed client expectations.
- Create and maintain straightforward and accurate documentation
- Work with our technology partners to understand their solution offering
- Provide support for Incident Response (IR) investigation when analysis confirms an actionable incident
- Assist with root cause analyses for events and/or incidents when underlying issues are unknown
- Applies and ensures compliance with all appropriate security standards and adherence to regulatory access management controls
- Reviews and assesses operational processes to identify opportunities for improvement related to provisioning / de-provisioning, privileged access management, authentication / authorization, etc.
- Creates and maintains accurate process documentation
Asset Management
- Act as support for the IAM platforms, providing advanced assistance to end users (Security Operations and IT Helpdesk) and liaising with application vendor's support when necessary
- Determine solutions to and remediation of issues relating to security technologies, taking ownership of incident and problem tickets and driving to resolution
- Manage future Security solutions acquisitions including related equipment, installation, configuration, management and operational support
Service Management
- Support and resolve service tickets that relate to network security technologies that are used by IT Security Ops team
- Follow Toronto Hydro's ITIL processes (Problem, Request, Incident & Change Management)
Continuous Improvements
- Identify areas for continuous improvement, and mature existing security solutions to maximise risk reduction and business alignment
- Creation, updating and management of technical documentation as required, including knowledge base articles, departmental processes and standard procedures
- Any other required activities within the scope of this role
Toronto Hydro Corporation
14 Carlton Street
Toronto
Ontario Canada
www.torontohydro.com
