Iberdrola's newly created Retail e-Solutions organization is seeking talented candidates who are passionate about innovation, green energy and delivering smart customer solutions. We are seeking self-driven, passionate and ambitious individuals to join our fast paced, dynamic organization. Now is the best time to join our company and grow your career with us.
JOB SUMMARY:
The EV Product Lead Analyst for SMART Home Products is responsible for development, improvement and co-ordination of all activities related to SMART Home, detailed pricing, vendor selection and management & customer lifecycle management within the Iberdrola-solutions Retail organization. This will involve all aspects of the Iberdrola Smart Home value proposition including however not limited to Home Warranty services, Smart Home devices, Home Efficiency products, installation services, and accessory products and services, as well as any intersecting projects with other subdivisions within Iberdrola USA's Smart Solutions brand.
Responsibilities
Assist with the implementation of new products from ideation to market launch, and support product optimization in marketing and sales channels to achieve steady state
Run and maintain pricing and valuation models and update with latest market data to ensure their integrity and validity
Develop and drive understanding around customer segmentation leading to specific product and pricing strategies
Analyse the margin performance of the Smart Home product portfolio to ensure alignment with budgetary objectives
Generate new product concepts through proven ideation methodologies to discover, refine, and prioritize new opportunities to meet customer needs
Synthesize internal and external market research to identify and assess customer needs and preferences
Ability to perform detailed regulatory/market compliance assessment, competitive landscape evaluation, and industry/topical research & analysis
Leverage analytical and financial analysis skill set to evaluate and prove economic potential of new concepts
Work cross-functionally to define operational and technical product requirements, and develop business processes to support new products
Develop and maintain relationships with key vendor partners in support of product development, contracting and project execution
Co-ordinate the Operational supply chain in conjunction with Partners for the delivery of SMART Home Solutions
Proactively identify & resolve issues in a timely and decisive manner, or escalate as appropriate
Works under minimal supervision/guidance from leads and leaders
Understand the business and customer requirements of the product set, and ensure that these requirements are developed and delivered into a profitable product / service proposition.
Deliver competitive advantage through innovative product design.
Help define the strategic position of products and services, in terms of product mix, product lifecycle and overall portfolio performance.
Identify opportunities and threats for product and pricing propositions based on in-depth knowledge of auto industry, electric utility and other sectors, coupled with external market factors.
Display a thorough knowledge of key drivers of customer lifetime value and use this on an ongoing basis to drive increases to average customer value through product/tariff design.
Adapt rapidly and effectively to an increasingly dynamic competitive market and to reflect any changes to business objectives.
Act as a champion for product and operational process innovation
Ensure accuracy and timeliness of product execution and pricing
Analyse and optimize product level P&L
Engage and collaborate with Marketing, Digital, Sales, Retail Administration and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting financial objectives.
Support Sales including material for training
Skills and Requirements
Bachelor's degree in marketing, business, finance or other relevant field of study plus at least 2 years' experience in Product Management
2+ years in Vendor and Operational delivery management of HomeServices or related industries
Education & Experience Preferred:
MBA or related advanced degree
Experience working in a global company or matrix reporting organization
Fluency in Spanish a plus
Skills/Abilities:
Proven product experience in energy related products and services
Lean Startup product development processes.
Teamwork and cross-functional leadership skills.
Willingness and ability to work in an environment of uncertainty
Excellent communication skills; i.e. effectively communicates with internal groups on ideas and resolves issues.
Flexible, adaptable, enjoys a climate where change is constant
The ability to understand complexity quickly and make decisions with confidence and clarity based on that understanding.
An ability to take complex business requirements and resolve them into clear and compelling product propositions that will engage customers, encourage them to take action and build their relationship with Iberdrola.
Clear understanding of customer's requirements and behavior and how to translate these into compelling propositions.
Detailed understanding of the key components of customer value and how to leverage them accordingly.
Ability to prioritize work and deliver results while managing multiple stakeholders and competing demands within a rapidly changing environment.
Track record of innovative thinking and of bringing this to fruition.
Excellent communication, presentation and stakeholder management skills.
AVANGRID, Inc.
Canada
www.avangrid.com/
