The Cloud and Data Center team is responsible for managing day to day operations and transformation initiatives. NiSource has both private and public clouds as well as NiSource owned data centers. The IT Infrastructure Manager - Cloud Data Center Operations will report directly to the Director of IT Infrastructure and provide leadership and oversight of managed service providers.
You will also be responsible for managing a highly complex, enterprise-wide IT Infrastructure through the efficient delivery of all third-party and internally managed IT infrastructure used to support business process and services across the enterprise. The IT Infrastructure Manager works across IT towers and with the business partners to provide strategic direction and oversight for the design, development, operation and support of IT Infrastructures that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support.
Your responsibilities may include, but are not limited to:
- Professionally develops self and staff by seeking out educational opportunities/knowledge transfer; keeping abreast of professional standards and publications; maintaining personal networks and participating in professional organizations.
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Collaborates cross-functionally to design improved infrastructure and operations support processes. Drive management and organizationally driven initiatives that contribute to long-term operational excellence.
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Effectively communicates with Service Providers, sub-contractors, providing guidance and direction to ensure timelines and deliverables meet or exceed business partner needs
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Demonstrates improvements in process and technologies working closely with Enterprise Architecture to evaluate and recommend new infrastructure technologies. Deploys best practices and industry standards.
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Develops overall program strategy to ensure proper sequencing and integration of large/complex Infrastructure initiatives within the portfolio and adjusts project scope, timing, and budgets as necessary, based upon the needs of the business.
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Monitors, measures and reports on status to IT leadership and senior business leadership.
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Stable and reliable IT Infrastructure operations through technology investments and continuous improvement to drive process excellence that meets or exceeds business needs and predefined Service Level Agreements.
Minimum Qualifications
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Bachelor's degree or equivalent work experience
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5+ years of experience in IT cloud and data center infrastructure
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Experience with improving infrastructure stability
Preferred Qualifications
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ITIL experience preferred
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ServiceNow experience preferred
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Lead, supervisor, or management experience preferred
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Familiarity with the Energy Industry preferred
Nisource, Inc.
801 E 86th Ave
Merrillville
Indiana United States
www.nisource.com
