Summary
This position is responsible for the support of AltaLink's Energy Management System (EMS) utilized primarily by AltaLink's Control Center (ACC). This support includes the construction, operation, maintenance and security of the computer equipment, network equipment, software, Supervisory Control and Data Acquisition (SCADA) connections, and other subsystems required to operate and maintain AltaLink's Transmission System assets. The successful candidate will enjoy a work environment which is fast paced, high-pressured, yet structured, which ensures the mission critical EMS high availability systems are in service at all times.
Responsibilities
Support the EMS and associated infrastructure to ensure the control center has the services required to manages AltaLink's transmission assets.
Application of new software and upgrades to existing software used in the EMS, it's databases and operating systems.
Maintaining the external interfaces required at the control centers.
Troubleshoot EMS/SCADA problems with Field Technicians/Engineers and system vendors.
Construct, integrate, test and document new hardware and software following processes to adhere to requirements such as Critical Infrastructure Protection (CIP), Information Security Management System (ISO 27001 & 27019), and CSC.
Utilize existing processes and procedures, propose improvements and implement new processes and procedures.
Monitor EMS/SCADA system performance and applications to optimize performance and identify opportunities for improvement.
Implementing changes in the EMS/SCADA and associated system which may include network infrastructure (i.e. firewalls, routers, switches) or applications (i.e. OS, Solarwinds, Tripwire).
Test and commission new SCADA Remotes or points to the system.
Standby duties as required
Qualifications
A diploma or degree in Information, Telecomm, Electronics, or Electrical (IT or Telecom) Technology. Minimum of three years' experience in an EMS or industrial control system environment.
Proven ability/experience in the above noted responsibilities.
Previous experience supporting high availability mission critical systems.
A systematic approach to task completion, troubleshooting, and documentation.
Strong attention to detail, self-motivated, and takes initiative to pursue goals.
Strong written communications skills and documentation experience in creating process and procedure.
Good verbal communication skills are required as this position is often in contact with other support team members, field operations, ACC operators and outside contractors.
Effective interpersonal skills to interface with team members and customers to promote positive customer outcomes.
Creative problem solving coupled with a proven ability to work in a fast-paced high-pressure environment.
Working experience in and with hyperconverged infrastructure, such as VMWare VXRail and hypervisors is an asset.
Working experience in networking and security equipment, such as Palo Alto, Cisco, and RSA is an asset.
Working experience with compliance tools, such as Tripwire Enterprise, Tripwire Log Center, and McAfee suite of tool is an asset.
Working experience in Windows support systems, such as Active directory, patch management/deployment, and system builds is an asset.
Willing and able to perform regular standby duties.
Proven track record of good attendance and performance.
Altalink
2611 - 3rd Avenue S.E.
Calgary
Canada
www.altalink.ca
