Responsibilities
The Billing Representative will accurately interpret, research, and complete manual To-Do requests and system generated To-Do's generated by the Business Offices, Call Centers, and the Customer Care and Billing System (CC&B). Utilizing CC&B, Maximo, MDMS perform billing tasks associated with each APS program. When necessary, clearly communicate basis for exception resolution to internal and external customers. Knowledge of Arizona Corporation Commission (ACC) Rules and Regulations that relate to billing APS customers along with Validating Estimation and Editing (VEE) guidelines is preferred.
Minimum Requirements
High school diploma or equivalent. General understanding of AMI infrastructure- including meter types/programs, rate compatibility and rate structures. Knowledge of register and interval read data is preferred. One year of CC&B experience preferred typically obtained through at least one (1) year experience in another APS Customer Service position. Ability to analyze, apply and accurately bill APS rates in accordance with the Arizona Corporation Commission (ACC) Rules and Regulations. Knowledge of emerging practices and technologies used within the area is a plus.
Major Accountabilities
1) Accurately complete daily assigned Billing To Do's. Research, analyze and resolve billing items and ensure correct billing statements are issued within internal, state and/or federal guidelines (i.e. Schedules 1 and 8, Arizona Administrative Code). Meet established quality and timeliness results.
2) Perform various billing calculations and corrections using CC&B and, MDMS. Apply analytical and technical capabilities. Utilize multiple systems and tools including CC&B, MDMS, VEE, Pro-rater and other billing tools.
3) Knowledge of Arizona Corporation Commision (ACC) Rules and Regulations that relate to billing APS customers along with Validating Estimation and Editing (VEE) guidelines.
4) Identify metering, meter reading or service related issues.
5) Ensure proper revenue recovery from APS customers by understanding the ACC Rules and Regulations. Provide correct billing statements within appropriate guidelines and parameters while maintaining strict accuracy levels.
6) Communicate basis for exception resolution to internal and external customers.
APS
400 North 5th Street
Phoenix
Arizona United States
www.aps.com
