Job ID 43262
We are seeking a manager to develop new customer offerings and oversee existing initiatives that help customers with their economic, sustainability, and reliability goals as they pertain to energy. This manager will be responsible for managing and developing customer programs that can be sustained and integrated into customer operations and support the goal of Hydro One becoming a trusted energy advisor for its customers.General Accountabilities
The manager will do the following:
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Manage and coordinate the planning, organizing, scheduling of activities associated with projects for customers. Assign work to ensure that quality and accuracy of work are maintained and on schedule.
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Provide advice, guidance and direction to staff in the resolution of work related problems, as well provide clear expectations and performance measures. Provide leadership through demonstration and response to staff requirements to achieve targets and quality objectives. Make effective recommendations on human resource issues, including career counselling, hiring, discharge, discipline and resolving work performance problems.
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Develop and advance new program concepts based on reviewing other jurisdictions, customer research, etc.
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Manage staff in the development of pilot projects for customers and or full scale program offerings including qualifying criteria, incentives, potential external vendors, and estimated benefits.
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Work cooperatively with external partners to gain participation, cost sharing, or information sharing, on coordinated pilots or programs.
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Develop approved product and vendor lists and negotiate with third parties to provide cost effective program opportunities for customers and favourable business case for the company.
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Manage the development of marketing materials for customers and trade allies, working with both internal and external resources.
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Manage staff in the preparation of business plans, business cases, cost benefit analysis, preparation of regulatory filings and submissions (as applicable) including setting performance measures and participating in benchmarking of customer projects and initiatives and other proposals related to customer programs.
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Maintain appropriate management reporting, and tracking and evaluation.
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Act as an internal consultant and advisor for key strategic initiatives and coordinate strategic projects across lines of business, as required.
Program development may encompass:
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Residential customer energy management
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Commercial, industrial, and farm (C&I&F) customer energy management, including any linkages to the ISO market
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Demand management programs for customer segments to leverage new smart meter technology for peak savings or load shifting
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Residential conservation and efficiency programs including mass market programs (e.g. efficient lighting, energy assessments)
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C&I&F customer conservation and efficiency customer programs, taking into account the sometimes unique customer requirements
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Municipal, Hospital, University and/or School programs to promote either demand management, or conservation, or both
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Low income, social housing and aboriginal housing customer programs
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Managerial accountabilities include managing direct staff and contributing to team work within the larger unit reporting to the Director, demonstrating flexibility to achieve the approved programs and targeted results through:
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Leading and mentoring a team capable of producing the outputs required
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Assessing staff capability to do the required work, now and in the future
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Conducting personal effectiveness reviews of subordinate staff to build relationships and trust, and to improve effectiveness
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Mentoring and counsel subordinates
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Maintaining a good external network of contract resources, suppliers, stakeholders and partners.
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Provide subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour which will protect their safety and contribute to their health
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Provide a work environment that supports and values diversity and is free from harassment
Selection Criteria
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5+ years of progressively senior work experience, including business development
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Analytical and quantitative skill set, including the ability to understand, develop and analyze complex financial and strategic models
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High level of proficiency in Microsoft Office - Powerpoint, Excel, Word
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Able to drive results personally and through a team in fast-paced environment in a timely manner
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Able to work collaboratively and build networks across business units and with external stakeholders
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Strong customer focus
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Solid understanding of the energy sector, as well as customer needs and expectations around electricity.
At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
Hydro One Inc.
483 Bay St
Toronto
Ontario Canada
www.HydroOne.com
