As a Customer Account Service Representative , you will represent the face of our organization by being the first point of contact for customers in our community. You will evaluate and analyze customer account data, establish utility service accounts, and provide assistance on various problems, questions, and issues. Additionally, you can make Colorado Springs Utilities a career through various development paths. Our award-winning training department offers courses and support to assist you in attaining your professional goals. Our 12-week training schedule to ramp you up for success in this position is Monday - Friday from 8:00 am to 5:00 pm and includes on-site classroom instruction, computer-based courses, instructor-led activities, and simulations.
Your tentative start date would be August 21, 202 3.
How Will You Make an Impact?
- Answering inbound customer calls and communicating with customers via chat to address questions and reach resolutions, and documenting all interactions, to provide a positive customer experience
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Establishing, transferring, and/or stopping utility service for customers
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Reviewing and addressing customer billing questions and concerns, and researching complex account issues
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Providing customers with educational utilities information and account management tools
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Conducting financial reviews of residential and commercial utility accounts
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Negotiating customer payment extensions
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Ensuring utilities emergency calls are routed to Dispatch
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Submitting field order requests and performing equipment-related transactions
Who You Are...
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Experience in a work environment leveraging customer service skills is highly valued
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Ability to effectively communicate with customers and address their needs using different types of technology (e.g., phone, email, chat)
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A high degree of learning agility to complete our training program successfully
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Desire to work in a high-functioning, high-volume call center environment
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Competencies and skills critical for success include customer service, effective communication, multitasking, problem-solving, detail orientation, initiative, and driving results
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Spanish speaking/writing skills are a plus but not required
Colorado Springs Utilities
121 S Tejon - 5th Floor
Colorado Springs
Colorado United States
www.csu.org
