Description
The Opportunity
Provide technical and analytical support for settlement services provided to IESO customers. Support the development and implementation of changes to Settlement systems, processes and procedures and identify opportunities for improvement. Assist in developing business processes and system documentation to support settlement activities.
What You'll Do
- Assist in the development and maintenance of appropriate processes, systems and procedures to support settlement activities for the IESO-administered market.
- Assist in reviewing the effectiveness of existing processes and contribute to the development and implementation of effectiveness and efficiency improvements, as necessary.
- Provide technical and analytical support to both internal and external customers. Investigate customer inquiries or complaints, or provide support to settlement staff investigating such inquiries or complaints.
- Provide support and assistance in one or more of the following areas:
- Maintaining records, work methods, policies and procedures relating to the market rules and legislation. This includes development and maintenance of market manuals, internal settlement guidelines, system documentation, training packages and tracking tools as related to settlement activities.
- Producing user requirements for associated application software and performance of acceptance testing. Implement appropriate settlements processes/adjustments applied when data is missing/incorrect, contractual requirements are not met, and/or "ad hoc" situations, at the direction of senior Settlement staff.
- Preparing and analyzing data and information including settlement adjustments for notice of disagreements and disputes for application to settlement statements, for use in settlement decision-making, to meet corporate financial reporting requirements and as negotiated with other business units or customers.
What You'll Need to Succeed
- Requires knowledge of electrical theory, power system analysis and control, mathematics and computer sciences to carry out engineering, economic or analytical studies related to the application and performance of metering installations, meter data management and settlement activities.
- Requires good written and oral communication skills in order to prepare effective reports, process description/user guides, system documentation and to deal effectively with internal and external contacts involved in accomplishing work objectives.
- This knowledge is considered to be normally acquired either through the successful completion of 4 years University education, or by having the equivalent.
- Requires exposure to system and market operations and an understanding of applicable market rules, legislation and practices related to metering, meter data management and settlement activities.
- Requires a good understanding of the electrical utility industry and experience in meter data management and metering systems including applicable regulatory requirements, equipment characteristics, installation and field practices, maintenance practices and loss adjustment methodologies.
- Requires experience to become familiar with the nature of studies and investigations carried out by the different sections and groups of the organization.
- Requires experience to become familiar with statistical and database software, desktop software applications, various PC-based query and calculation tools and computer system interfaces.
- Requires further on-the-job experience to become familiar with methods and practices associated with the work functions.
- Requires experience in providing advice to others including good customer service skills.
- A strong personal commitment to customer needs
- A strong commitment to corporate objectives
Core Competencies
- Good Analytical and communication skills
- Strong interpersonal skills
- Ability to work with minimum supervision
- Ability to work in a team environment
- Deadline oriented individual
- Proven excellent customer service skills
- Demonstrates organizational skills
Contact
Independent Electricity System Operator
1600-120 Adelaide Street West
Toronto
Ontario Canada
www.ieso.ca
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