Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.
Job Description
The Tier 1 Technical Support Specialist will interact with security sales and installation personnel via telephone and email to assist with the troubleshooting of exacqVision hardware and software.
Responsibilities include:
- Receive and support incoming post sales and installation inquiries via telephone and email.
- Support customers within the Tier 1 guidelines.
- Document all incoming inquiries.
- Escalate inquiries outside guidelines to Tier 2, or appropriate person.
#external
Required Skills/Qualifications:
- Experience with MS Windows, and PC Platform
- Experience with computer networking
- Ability to work with minimal supervision
- Ability to calmly and concisely communicate with customers
Other desirable skills:
- Experience with digital video capture, compression, or streaming
- Experience with speaking and solving problems over the phone
- Experience with CCTV security video systems
- Other relevant job experience
- Linux experience
Engineering 1720429
Click here to view the full job posting.
Johnson Controls
www.johnsoncontrols.com
