Description
SUMMARY
Senior SAP IS Utility functional resource with extensive system configuration experience. Deep understanding of SAP ISU/CCS module along with experience with electric or gas utility business processes (meter-to-cash). Extensive experience in business process analysis, mapping, configuration, testing and implementation experience.
Specifically:
SAP ISU Functional skill, customer service, billing configurations for register billing, flat rate/RTP billing, FICA configuration of Main /Sub, payment hierarchy, clearing rules, dunning, security deposits, payment clearings, account maintenance, payments, collection, financial account integration, correspondence, system exception management, and EDI market data exchange, dunning, remittance, PCI/PII regulations, bill print, device management, customer inquiry and intercompany data exchange (IDE and IDEX).
Essential Duties and Responsibilities:
- Design, enhance, develop, maintain, and support retail-based utility back-office processes enhance working within a team-first oriented environment with primarily skilled in SAP ISU and ECC domain.
- Experience in billing configurations for register billing, flat rate billing, RTP billing etc.
- Experience in FICA configuration of Main /Sub, payment hierarchy, clearing rules, dunning, security deposits, payment clearings, open item management, tax, installment plans, returns, refund process and write offs.
- In-depth working experience as architect, functional lead, functional or techno-functional skillset with exposure in deregulated or regulated electricity markets in US and Canada.
- Ability to work and lead project or application development team.
- Develop and maintain processes, applications, standard application programs providing business functions, such as online screens, batch reports, creation of applications interface files, and basic WEB knowledge.
- Determine detailed system requirements based on business requirements provided by the Operations groups.
- Configure and test ECC/IUT modifications to support new system development, enhancements, and production support modifications.
- Provide functional specifications to the ABAP personnel for customized modifications that cannot be delivered through ECC/CRM configuration.
- Test ABAP program changes.
- Provide subject matter expertise for the impact assessment and testing of SAP AOPs (Add on Packs) and SAP Release upgrades.
- Develop string test scripts in order to test a group of related functionalities.
- Support the development and execution of Enterprise Test scripts.
- Investigate problems reported by the end-users to the Help Desk, resolve production incidents and handle on-call pager if required.
- Help with SAP ISU/CCS day to day production support and related to system issues that arise in the daily operations of the system.
- Provide subject matter expertise to the operations groups in order to assist with problem solving and as a resource for training development.
- Interface with operations team and business teams to realize requirements, existing business processes, resolve issues and determine cost estimates.
- Perform other duties as assigned.
Nice to Have:
- Familiarity with Texas or North East market transactions is a big plus.
- Experience working in a waterfall and Agile framework - SCRUM, KANBAN.
- SAP CRM experience - Call Center processes, Telephony Integration, Interaction Center.
- Texas or Canada Alberta deregulated/regulated market experience.
- Able to perform debugging to identify the production issues.
Education:
- Bachelor's degree in an accredited four-year college in computer science, software engineering or university or equivalent work experience.
Experience:
- A minimum of 10+ years of SAP configuration, design, testing, architecture experience required.
Special Skills:
- Ability to prepare and or presentation design or solution is required.
- Process-oriented and analytical, quality-oriented thinking is a must. The individual will be required to identify logical, rational approaches to business solutions.
- SAP configuration experience and testing experience.
- Experience working with end users, taking their business problems and translating them into system requirements.
- Lead / Coordinate a small, well-defined portion of a project or work process.
- Configuration, testing, maintenance, enhancements and or support activities.
- Evaluating user change requests and obtains approval to make modifications.
- Lead project planning sessions with team members to analyze business and technical requirements.
- Conducting unit testing to ensure application meets specifications.
- Working within a system related or operations related front office environment.
- This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
- Flexibility, dedication, and team-spirit are required.
- Strong organizational skills.
- Excellent verbal and written communication skills are required in order to provide appropriate cross functional support and interaction.
Contact
NRG
www.nrg.com/
From the same organization
3 Jun, 2024
3 Jun, 2024
3 Jun, 2024
