Reporting to the Manager, Energy Centre Operations, the Energy Innovation Consultant is responsible for day-to-day operations of the Energy Centre (monitoring, forecasting and dispatch services for Distributed Energy Resources (DER) using the Energy Centre platform), relationship management for DER customers (including management of formal operating agreements and responding to inquiries/requests/escalations), and development/implementation/optimization of Energy Centre processes, systems and tools. Additional accountabilities may grow to include energy transactions, ancillary grid services and financial settlement. The Energy Innovation Consultant collaborates closely with the Control Centre, Engineering and Key Accounts teams and supports implementation of the Energy Centre's vision of monitoring, forecasting, controlling of DER, improving visibility of resources for safe grid operation and restoration, supporting dispatch services and financial transactions, managing energy flows, system optimization, supporting grid modernization and developing Distribution System Operator capabilities.
The Energy Innovation Consultant is responsible for driving projects by developing customer-focused and technically sound business cases within new lines of business as identified by the organization. This includes activities and initiatives involving electric vehicles, battery storage, interactive grid solutions, distributed energy resources (DER) and associated energy transactions. This role supports assigned customers by providing a single point of contact in fostering and developing project opportunities. Solutions will result from working closely with Engineering, while collaborating with other stakeholders and business units (such as Distribution Grid Operations) in building viable projects, and seeking approval for initiatives within established governance processes in exciting and nascent innovative spaces. The Energy Innovation Consultant responds to specific general customer inquiries associated with potential projects within their area of interest to promote potential solutions for customers, referencing economic and non-financial benefits. S/he also works closely with Key Account Consultants within established relationships to apply his/her specialized knowledge to develop deeper knowledge-based relationships with key customers.
KEY RESPONSIBILITIES:
- Maintains relationships with customers and stakeholders, responds to escalations, requests, inquiries and monitors project progress throughout execution to support excellence in customer service.
- Provides forecasting/dispatch/control services for contracted resources such as generation, energy storage and Demand Response (DR) in order to fulfill contractual obligations and achieve business objectives (financial and grid reliability).
- Ensures continuous monitoring of contracted resources is active and alarms are properly actioned.
- Leads and participates in the development, implementation and execution processes, tools, systems and applications related to the management of 24/7/365 operations of DER's (Generation, Energy Storage Systems, etc.) (Managed Electric Vehicle (EV) Charging, Demand Response, etc.).
- Researches and benchmarks best practices on DER and NWA integration/operations, as well as DSO and LSE models/functions in order to improve tools, standards, processes and systems.
- Monitors Energy Centre activity progress and results. Utilizes systems, processes and tools to develop, track and report metrics.
- Produces detailed forecasts of Distributed Energy Resources (DER) as required by the business and in alignment with Industry best practices and standards.
- Monitors electricity market, gas market, weather and futures market to optimize operation of contracted resources.
- Provides recommendations for modernization solutions and technologies such as scheduling/dispatch tools, systems/grid automation, grid optimization, coordination processes/protocols, and capacity/energy markets solutions, that enhance safety, reliability, flexibility, efficiency, productivity, and customer service performance.
- Collaborates with the Control Centre and works in coordination with Grid Response, Grid Emergency Management and Engineering to ensure safe, reliable grid operation during normal and emergency operation.
REQUIREMENTS:
- University degree in Electrical Engineering or college diploma in energy economics or Electrical Engineering Technology preferred
- Minimum Five (5) to seven (7) years working within an LDC, or related organization
- Minimum Five (5) years' experience with utility operations and/or energy trading Distributed Energy Resources (DER) desirable
- Engineering competencies in managing a diverse portfolio of Distributed Energy Resources (DER) providing monitoring, forecast and dispatch in a real-time environment within THESL's distribution system
- Knowledge of electricity distribution system design and operation
- Advanced skills in handling commodity contracts, ancillary services and energy transactions to optimize the financial performance of DER within THESL's distribution system.
- Specific knowledge is required in Energy Economics, Electricity and Gas Markets and energy asset performance to maximize availability and fulfill contract obligations within Ontario.
- Business development or customer-facing technical support role
- Excellent understanding of technological trends related to area(s) of concern
- Excellent knowledge and understanding of utility business, electrical power distribution concerns and issues and how that intersects with customer needs
- Customer service excellence and key account management skills
- Sales management skills/sales acumen
- Superior interpersonal, verbal/written communications skills
- Excellent relationship management (soft people skills)
- Financial acumen
- Time management skills
- Exceptional analytical skills
Toronto Hydro Corporation
14 Carlton Street
Toronto
Ontario Canada
www.torontohydro.com/
